ClaimMyBag

Privacy and Policy

Last updated: October 26, 2025

Privacy Policy for ClaimMyBag.com

Last Updated: October 26, 2025

Welcome to ClaimMyBag.com ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Service"). This policy is part of our Terms and Conditions.

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE THE SERVICE.

1. Information We Collect

We collect information about you in various ways when you use our Service. This information is necessary to provide the Service and to generate your claim documents.

(A) Information You Provide to Us ("User Content")

We collect personal information that you voluntarily provide to us when you create an account or use the Service, such as:

  • Personal and Contact Data: Your full name, email address, phone number, and mailing address.
  • Travel and Claim Data: Your flight details, airline information, Property Irregularity Report (PIR) file reference number, and any other case details you provide.
  • Supporting Evidence: Any files you upload to support your claim, which may include photographs of your luggage and its contents, purchase receipts for lost or damaged items, receipts for interim expenses, and baggage claim stubs.

(B) Information We Collect Automatically

Like most websites, we may automatically collect certain information when you visit, use, or navigate the Service:

  • Log and Usage Data: Information such as your IP address, browser type, operating system, pages viewed, and the dates/times of your access.
  • Cookies: We may use cookies and similar tracking technologies to help customize the Service and improve your experience. You can remove or reject cookies in your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage the Service: To create and manage your account, store your claim information, and populate the claim letter templates ("Claim Documents") that you generate.
  • To Communicate With You: To send you service-related notifications, respond to your inquiries, and provide customer support.
  • To Maintain and Improve Our Service: To analyze usage and trends to improve the Service's functionality and user experience.
  • To Enforce Our Terms: To protect the security and integrity of our Service, prevent fraud, and enforce our Terms and Conditions.

3. How We Share Your Information

We are committed to protecting your privacy. We do not sell your personal information to third parties.

We may share your information only in the following limited situations:

  • At Your Direction: The primary purpose of our Service is to help you create Claim Documents. The information you provide will be used to populate these documents, which you are then responsible for sending to the airline. We do not automatically send your information to any airline.
  • With Service Providers: We may share your information with third-party vendors who perform services for us, such as cloud hosting (to store your data), data analytics, and email delivery. These vendors are obligated to protect your data and are not permitted to use it for their own purposes.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).
  • To Protect Our Rights: We may disclose information to enforce our policies, respond to claims that content violates the rights of others, or protect the rights, property, or safety of ourselves, our users, or the public.

4. How We Protect Your Information

We use reasonable administrative, technical, and physical security measures to help protect your personal information from loss, theft, misuse, and unauthorized access or disclosure. This includes measures like data encryption.

However, please be aware that despite our best efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against all interception. Any information you transmit to us is at your own risk.

5. How Long We Keep Your Information

We will retain your personal information and User Content for as long as your account is active or as needed to provide you with the Service. We may also retain information for a longer period as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have certain rights regarding the personal information we hold about you:

  • Access and Update: You can review and update your account information at any time by logging into your account.
  • Account Deletion: You may delete your account at any time. When you delete your account, we will delete your personal information and User Content from our active databases, though it may remain in our backup archives for a limited period for legal or compliance reasons.

7. Children's Privacy

Our Service is not intended for or directed at children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@claimmybag.com